Order Cancellations &  Changes
You may cancel, change or correct an order for stock merchandise before the order ships. If an order for stock merchandise has shipped out you are subject to our standard returns and exchange policy if you choose to return it.  You are responsible for the shipping charges to return an item.  

Returns - Exchanges - Defects
hatsofftoher.com reserves the right to inspect any claims of damaged or defective goods prior to replacement, exchange or credit.  We inspect all products to help eliminate shipment of defective goods. Our standard return policy, as outlined below, shall govern any defect return together with our right of inspection and final determination of a product's defect. Merchandise which has been used and determined by us to be defective is limited to and will be replaced with a like or a similar item if within the 15 day policy period.

All items must be postmarked within 15 days.  Return the items and a letter including why you are returning it, if you want a credit or exchange, your name, email and shipping address and the date the item was received to:

C/O Hats off to Her
1371 Lambs Grove Rd.
Elizabeth City, NC  27909

Returned items are subject to a 10% restocking fee. This fee will be deducted from your refund.  If the item is being returned due to a defect or our error, there is no restocking fee. We make every effort to accurately display the colors of an item. However differences in monitors may cause color variations. Items returned due to color variation are subject to the restocking fee. Items returned for credit between 16 and 30 days from purchase are subject to a 20% restocking fee. Items returned without complete original, undamaged packaging are subject to a 40% restocking fee. No refunds will be given on items returned after 30 days. Shipping will be charged on exchanged items. The maximum return shipping paid on an item returned due to a defect or our error is equal to the cost of our free shipping method.  

Orders that are refused upon delivery, or marked "refused", "return to sender", or "undeliverable", are subject to our standard restocking fee. Items that are ship a second time due to incorrect address information provided on the order will be assessed a fee equal to our shipping costs.  

All sales are final on items that are from our Clearance section and special orders.   

Any credits due to customers will be made to the original credit card number used, except if you are returning a gift.  Allow 1-2 billing cycles for credits to appear on your statement.  Credits due to gift recipients are made in the form of a gift voucher that can be used for future purchases.  Credits or refunds for orders that were paid by check or money order will be made in the form of a gift voucher that can be used for future purchases. All credits or refunds $10 and under will be given in the form of a gift voucher that can be used for future purchases. 

Wrong Item Received
If you received the wrong item, please email us and we will make arrangements to get the right item to you. 

Shipping Damage or Loss
If your order was damaged in shipping save the original packaging. Email us with details and we will take care of it.

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